Terms & Conditions
1. ScopeThese Terms and Conditions govern all travel services provided by KOYU to foreign travelers visiting South Korea ("you" or "traveler"). By making a booking or payment, you accept these terms in full.
2. Reservations & Payments
  • Reservations are confirmed upon written notice from KOYU and receipt of your deposit.
  • Deposits can be made by major credit cards.
  • Balance payments are due as outlined in your invoice.
3. Cancellations & Refunds
  • Traveler Cancellations:
  • - Cancellations must be made in writing (email or mail).
  • - The refund amount depends on when we receive your notice:
  • - Less than 30 days before departure: No refund
  • - 30-89 days before departure: 50% refund
  • - 90+ days before departure: 85% refund
  • - Refunds are subject to third-party vendor policies (airlines, hotels, etc.) and may be further reduced.
  • - We strongly recommend travel insurance.
  • KOYU Cancellations:
  • - You'll receive a full refund if we cancel before departure.
  • - Costs for visas, airfare, and independent arrangements may not be refundable.
  • - We are not liable for post-departure cancellations due to unforeseen circumstances.
  • - We reserve the right to terminate your trip without refund if your behavior endangers others or property.
4. Itinerary Changes
  • Traveler-Initiated Changes:
  • - We'll try to accommodate changes after departure, but it may not be possible.
  • - You are responsible for all associated costs, which are non-refundable.
  • KOYU-Initiated Changes:
  • - We may need to adjust itineraries due to unforeseen events or circumstances beyond our control.
  • - You are responsible for additional expenses resulting from such changes.
  • - We reserve the right to modify itineraries for safety or group well-being.
5. Travel Documents
  • Obtaining necessary visas and entry permits is your responsibility, unless specified otherwise.
  • We are not liable for costs or trip disruptions due to missing or incorrect documents.
  • Ensure your passport is valid for at least six months beyond your trip's return date.
6. Health & Safety
  • Consult your doctor about health recommendations and required vaccinations for South Korea.
  • You should be in good health to participate in the trip and inform us of any conditions that may affect your travel.
  • You are responsible for your safety and well-being during the trip.
7. Travel Insurance
  • Purchasing travel insurance is mandatory.
  • We recommend comprehensive coverage for trip cancellation, medical emergencies, and other unforeseen events.
8. Limitation of Liability
  • We act as an agent for third-party service providers and are not liable for their actions or omissions.
  • We are not responsible for events beyond our control, such as weather, political unrest, or natural disasters.
  • You waive claims against us for any loss, damage, injury, or death arising from the trip.
9. Governing Law & Jurisdiction
  • These Terms & Conditions are governed by South Korean law.
  • Any disputes will be resolved through arbitration in Seoul, South Korea.
10. Additional Provisions
  • We reserve the right to update these Terms & Conditions.
  • Your continued use of our services constitutes acceptance of any changes.

Effective Date: November 8, 2024